Nestled throughout the coronary heart of Milan’s historic Galleria Vittorio Emanuele II, Galleria Vik Milano is not only a lodge — it’s a masterpiece. With over 400 artworks, bespoke interiors and a daring imaginative and prescient that fuses hospitality with inventive expression, this extraordinary property units a brand new normal for immersive stays within the Italian metropolis. A putting mix of previous and current, it invitations company to expertise town’s wealthy cultural heritage by way of a uniquely curated lens. LUXUO speaks to operations supervisor Jesica Garcia Falcone on how Galleria Vik Milano exemplifies luxurious hospitality by seamlessly mixing artwork and historical past to create an beautiful keep in Milan that’s in contrast to some other.
Inform us in regards to the historical past and DNA of Galleria Vik Milano.
Galleria Vik Milano is a luxurious lodge with a singular and incomparable expertise situated within the very coronary heart of Milano inside probably the most iconic historic buildings on the planet the Galleria Vittorio Emanuele II. We had the braveness to interrupt with conference and give attention to a very revolutionary concept, one that would provide one thing distinctive, rework a luxurious lodge in a recent artwork gallery. This strategy allowed us to mix hospitality with artwork, creating an unprecedented expertise for our company.
The lodge options uniquely designed rooms and suites reflecting Milan’s wealthy inventive heritage. It’s a true celebration of historical past, tradition, artwork, structure and spirit by way of its distinct design, highlighting artistry from the previous and current to create a singular escape.
Because the Operations Supervisor, what’s the very first thing you discover if you enter a lodge and which particulars do you pay explicit consideration to?
The very first thing each individual notices upon getting into is the general ambiance and the primary impression it creates, Galleria Vik Milano entrance is already a mirrored image of what company will discover throughout their keep. Visitor’s are welcomed by a duplicate of The Thinker by Rodin and will probably be immersed right into a large-scale inventive set up, portray 220 sq. meters with putting depictions of titans, atlases and legendary figures, adorned with distinctive punched gold leaves.
The visitor expertise begins the second they step inside, so I additionally give attention to the heat and professionalism of the employees. The best way they greet company and their degree of attentiveness are key indicators of the standard of service we offer.
How do you preserve constant service requirements on the property?
To keep up constant service requirements on the property, we depend on a mixture of methods. First, we maintain common employees conferences to make sure that everyone seems to be aligned on expectations, updates and any modifications in our service protocols. This helps us preserve a excessive degree of communication and ensures that the crew is all the time conscious of our requirements.
Moreover, we actively search suggestions from our company, whether or not by way of direct interactions or assessment platforms. This suggestions is invaluable in figuring out areas the place we will enhance and making certain we’re assembly the wants of our company persistently.
We additionally sponsor thriller visitor inspections, which permit us to evaluate our companies from a visitor’s perspective. These inspections present an goal analysis and assist us determine any areas for enchancment that is probably not instantly seen to the crew. By combining these approaches, we be certain that our service stays persistently excessive throughout all touchpoints.
Galleria Vik Milano is barely a brief stroll from the Duomo, which is must-see in Milan. Do you’ve gotten different favorite cultural locations shut by?
Milan has an unbelievable focus of cultural locations, particularly across the Duomo space. Listed here are just a few extra spots so as to add to your checklist:
Teatro alla Scala (5-minute stroll) – One of many world’s most well-known opera homes, providing an unparalleled cultural expertise.
Museo del Novecento (3-minute stroll) – A hidden gem of Twentieth-century Italian artwork, situated proper subsequent to the Duomo. The museum hosts a variety of contemporary masterpieces, excellent for artwork lovers.
Palazzo Reale (3-minute stroll) – As soon as the royal palace of Milan, this spectacular constructing now homes a rotating number of artwork exhibitions, together with main retrospectives and non permanent exhibits.
Pinacoteca di Brera (15-minute stroll) – Milan’s premier artwork gallery, residence to masterpieces by Caravaggio, Raphael, and different Italian greats. It’s a must-see for these desirous to dive deeper into Milan’s artwork heritage.
Moreover, in the event you’re within the temper to discover:
Sforza Fortress (15-minute stroll) – This grand historic fortress is residence to a number of museums and artwork collections.
Basilica di Sant’Ambrogio (20-minute stroll) – A wonderful, historic church, one among Milan’s oldest and most vital non secular websites, providing a quiet escape from the hustle and bustle.
These cultural spots, all inside strolling distance, provide a deep dive into Milan’s wealthy inventive and historic heritage.
How do you create a real Italian appear and feel at Galleria Vik Milano?
At Galleria Vik Milano, we create a real Italian appear and feel primarily by way of our culinary choices. The Italian contact is mirrored in our gastronomic experiences, the place company can take pleasure in genuine flavors that signify the essence of Italian delicacies.
Vik Pellico Otto (left) and I Dodici Gatti (proper)
Our restaurant, Vik Pellico Otto, serves Mediterranean delicacies with a Milanese twist, showcasing recent, native substances and conventional Italian recipes reimagined with fashionable aptitude. In the meantime, our pizzeria, I Dodici Gatti, brings the style of Naples to Milan, providing conventional Neapolitan pizza with a give attention to high-quality substances and traditional preparation strategies.
These gastronomic experiences assist immerse our company within the true spirit of Italy, making them really feel related to each Milan’s wealthy heritage and the broader Italian culinary custom.
Inform us extra in regards to the inventive collaboration between fashionable artists and Galleria Vik Milano?
Our inventive collaboration on the lodge is actually a mirrored image of our dedication to mixing hospitality with artwork. Our artwork assortment boasts over 400 works by greater than 100 nationwide and worldwide artists, making certain a various and dynamic ambiance all through the property. Every room is a singular expertise, with its personal inventive fashion and distinctive design, telling a special story, very similar to a murals that reveals one thing new daily.
What units our collaboration aside is that lots of the artists really keep on the lodge whereas they’re engaged on their items, permitting them to immerse themselves absolutely within the setting. This creates a singular bond between the artists and the lodge.
As well as, we host non permanent artwork exhibitions that change each month, providing our company recent alternatives to expertise new artistic endeavors. We additionally present particular experiences associated to those artists, permitting company to have interaction straight with the inventive course of, attend artist talks, and even take part in unique art-related occasions. This fixed evolution of our artwork choices ensures that each go to to the lodge appears like a brand new, inspiring journey.
What makes a lodge keep an unforgettable expertise?
I imagine that the reply to this query is straight associated to the earlier response. An unforgettable lodge keep is all about creating a singular, immersive expertise that goes past simply consolation. At our lodge, we elevate this by providing company a possibility to have interaction with artwork in a means that few different resorts do.
What’s your outlook on progress for the property?
Our outlook on progress for the property may be very optimistic. As the primary metropolis lodge of our group and the primary in Europe, it marks an thrilling milestone for us. We see this property as a key stepping stone in increasing our presence within the luxurious hospitality sector, each inside Europe and globally.
With its distinctive mix of artwork, tradition, and luxurious service, we imagine the lodge will proceed to draw each worldwide vacationers and native company searching for an elevated expertise. We’re targeted on constructing model recognition in Milan and past, and we’re assured that as we increase our attain, we’ll solidify the property’s place as a vacation spot in itself.
Trying forward, our purpose is to leverage this success and increase to extra areas, whereas regularly elevating our choices to make sure that every keep is unforgettable. The expansion potential is immense, and we’re excited in regards to the alternatives that lie forward.
What’s the key focus for the property in 2025?
In 2025, our key focus for the property is to strategically improve RevPAR (Income Per Out there Room) and strengthen our price positioning. We goal to proceed enhancing the worth we offer to company whereas making certain that we stay aggressive within the luxurious market. This will probably be achieved by way of refined pricing methods and personalised visitor experiences.
Moreover, we’re placing important emphasis on increasing our advertising and social media publicity. We need to be certain that our model reaches a wider viewers and stays top-of-mind for vacationers globally. By investing in focused campaigns and digital advertising, we goal to have interaction with potential company extra successfully.
One other main focus is increasing our attain into the Center East, Asian and Indian markets. These areas are experiencing rising demand for luxurious journey, and we plan to cater to those rising markets by providing tailor-made experiences that resonate with the cultural preferences of those vacationers. This enlargement aligns with our total purpose to develop our presence internationally and appeal to a extra various clientele in 2025.
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